How we are planning to welcome you back

We’re looking forward to seeing you!

I’m delighted to say that many of our hotels are gearing up to reopen their doors and for many that could be as soon as 4th July, although sadly, our pools, gyms & spas will need to remain closed for the time being. It’s been a difficult time for us, just as I’m sure it has been for you, but we’re excited to welcome you back.

Here are some of the measures we’ve put in place so you can relax and enjoy our Bespoke
hospitality.

A Bespoke approach. You’ll find more of some things, and less of others.

First things first. We’ve been rigorous in our introduction of extra cleaning measures to make our
spaces as safe as possible. Our teams have all received Covid 19 awareness training , and they will
complete a health questionnaire and temperature-check every day before starting work.

You’ll find additional signage and sanitising stations at key points around the hotel, plus our team
members will, at all times, carry their own sanitiser.

Unfortunately, we won’t automatically be able to offer a luggage service – though we will, of course,
help if you are physically unable to manage your luggage yourself. There won’t be any magazines or
newspapers lying around. The cups and glasses in our bedrooms will be single use. Menus will be
disposable or wipeable.

Don’t stand too close to me.

Social distancing guidelines will be important for us all, so please don’t take offence if you get a
reminder from our teams – we know how easy it is to forget as we work our way back to a more
normal life. And you must also feel free to express any concerns you have.

Please do feel assured that the safety of our guests and staff is our absolute priority. We are putting
in place a full set of protocols, but we intend to do our absolute best to serve and spoil you, our
fabulous, loyal guests like never before.

On behalf of everyone at Bespoke Hotels – I look forward to welcoming you back.

 
Robin Sheppard

Robin Sheppard FIH MI
Chairman

If you would like to know more about the reopening procedures and protocols for the Bespoke properties, please see our Covid-19 Charter.