New Guest Relations Manager

As part of The Chester Grosvenor’s ongoing dedication to excellence in hospitality, Danielle Facer has been appointed as the hotel’s first Guest Relations Manager. 

Danielle Facer was officially announced as the five-star hotel’s Guest Relations Manager after a year in the Head Receptionist’s role. Following a career in Guest Relations on international cruise liners and hotels, Danielle brings a great deal of experience to the hotel and in August 2017, her passion for customer service and natural fit for the position led to her promotion.

This new role encompasses all the departments that service the hotel’s guests, and working alongside the Hotel Manager, Danielle is directly responsible for assisting guests with any requirements that they may have, liaising with the wider teams. Requests can include such things as dinner reservations and spa appointments to welcoming VIP guests.

General Manager, Richard Grove comments: “We have always maintained exceptionally high levels of customer service throughout the hotel. However, the appointment of a dedicated Guest Relations Manager ensures that every single guest receives that ‘above and beyond’ attitude that we are famed for.

“Danielle has thrown herself into the challenges of this newly created position with passion, energy and the determination to succeed.  Since her new role began, she has already introduced several new reports and strategies for extracting and sharing guest information that will help the team to enhance guest stays, and ensure a truly memorable experience.”

Danielle is also responsible for collating all guest feedback and is fundamental to the smooth running and operation of the hotel. She daily monitors and responds to feedback and reviews which come through online review sites, in addition to hotel survey responses.

Special Offers
click to view all

  • Classic Spa Journey

    Spoilt for choice? We've put together a collection of classic spa rituals for you to choose from...

  • Spa & Afternoon Tea Retreat

    Combine a relaxing spa day with a classic afternoon tea experience

  • Weekend Spa Day for Two

    It's time to relax, unwind and enjoy the ultimate weekend escape

  • Simply Spa

    Escape to The Spa at The Chester Grosvenor with a relaxing 45 minute treatment

  • Taste the Season

    Experience the delicious eight course Tasting Menu prepared by Simon Radley and his award-winning team...

  • Champagne Sunday

    Three course Sunday lunch with a glass of champagne

  • Early Dining

    Two delicious courses and a glass of wine for just £25 per person

  • Delegate Special

    Meet in style at The Chester Grosvenor

click to view all

The Chester Grosvenor,

United Kingdom
CH1 1LT   |  01244 324 024