Message from a member - Spag Bol Spaghetti Bolognese is no longer a room service option. For the tired traveller, this is a problem...it was so appealing in its 'deconstructed' presentation (separate bowls of sauce, pasta and cheese) and was just the kind of comfort food desired after a full day of hustling through London's bustle. It was a great…

That is the number of listed Tudor buildings in the historic setting of Lavenham, all in pristine condition in a conservation village in an area of outstanding natural beauty. The Swan dates back to the 14th century, nothing new here you might think but it is right up to date with its facilities. General manager Michael Burn explains, ”we have…

Waking up to the roar of the lions and laughter of the chimpanzees may not be your typical alarm call but this hotel specialises in Zoofari breaks at Marwell near Winchester. Just launched is the summer season family package to celebrate its most recent accolade as the Best Mid Market Family Hotel by Andrew Eliel, industry luminary and past editor…

The clearance of No 21, Portman Square is now complete and work has just begun on the refurbishment of this fine grade 1 building to link it to Home House. Scheduled to open at the end of the year. “It will enable us to increase the size of our spa, expand the number of treatments and equipment available, add more…

The Growler flask has just arrived fresh from the engravers and this unusual trophy will form a very special part of the annual good service awards. These are held every year in January and provide a glittering occasion at which there is a big thank you to all staff for their contribution. There is also the question of selecting a…